Customer Service and the Human Experience

Customer Service and the Human Experience by Rosanne D'Ausilio

ISBN10: 0977236005
ISBN13: 978-0977236008
Author: Rosanne D'Ausilio
Title: Customer Service and the Human Experience
Publisher: Purdue University Press (October 28, 2005)
Language: English
Size ePub: 1566 kb
Size PDF: 1857 kb
Rating: 4.5/5
Votes: 464
Pages:
Subcategory: Processes & Infrastructure

Customer Service and the Human Experience by Rosanne D'Ausilio



This book is a must-read for anyone with responsibility for the customer service experience. This book is jam-packed with the latest statistics and trends in the industry while consistently bringing the 'human' into the equation.

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