Winning at Customer Services and Call Centre Job Interviews Including Answers to the Interview Questions

Winning at Customer Services and Call Centre Job Interviews Including Answers to the Interview Questions by Annette Lewis, Joe McDermott

ISBN10: 0955262941
ISBN13: 978-0955262944
Author: Annette Lewis, Joe McDermott
Title: Winning at Customer Services and Call Centre Job Interviews Including Answers to the Interview Questions
Publisher: Anson Reed Limited (May 4, 2006)
Language: English
Size ePub: 1577 kb
Size PDF: 1798 kb
Rating: 4.2/5
Votes: 308
Pages:
Subcategory: Job Hunting & Careers

Winning at Customer Services and Call Centre Job Interviews Including Answers to the Interview Questions by Annette Lewis, Joe McDermott



All the INFORMATION, all the SECRETS plus MODEL ANSWERS to 96 QUESTIONS asked at Customer Services and Call Centre Job Interviews. This comprehensive and intelligent guide has been written by top interviewers Annette Lewis and Joe Mc Dermott both of whom have extensive experience within the Customer Services and Call Centre sectors. They have recruited for a variety of positions from Customer Service Advisors up to Call Centre Managers and share the answers that win and those that lose. Included in this guide is an analysis of the skills required, the different jobs, the different types of interview along with model answers to 96 questions asked at Customer Services and Call Centre job interviews including COMPETENCY BASED and BEHAVIOURAL questions. Four actual job interview scripts as used by industry experts are included too making this an essential read for anyone serious about winning those top jobs offers.

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